Terms & Conditions

Dated 01/05/2025

At Great Southern Asset Protection (GSAP), we value transparency. Below is a summary of the key terms that apply when you book with us. A detailed version is available on request.

Booking & Payments

  • A 50% non-refundable deposit secures your booking. The balance is due on completion.

  • Payment is by bank transfer (details provided on your invoice).

  • Failure to pay the final balance may result in your system being disabled.

Our Promise to You

We will:

  • Deliver the services outlined in your quote with professionalism and care.

  • Communicate openly and make adjustments where reasonably possible.

  • Treat you and your property with respect.

Your Responsibilities

You agree to:

  • Treat our staff respectfully.

  • Be available for installation handover (unless otherwise agreed).

  • Provide accurate information about your property.

Quotes & Changes

  • Quotes are valid for 30 days.

  • Bookings made more than 6 months ahead may be subject to price changes.

  • Changes can be made up to 6 weeks before installation. After that, 85% of the original quote is payable.

Cancellations & Refunds

  • Deposits are non-refundable.

  • If you cancel within 90 days of installation after paying in full, up to 50% may be refunded.

System Access & SIM Cards

  • We keep camera access credentials for support unless you opt out in writing. Opting out may limit support.

  • For 3G/4G systems, you must supply a Telstra SIM. If we provide one, it will be prepaid for 28 days and charged to your invoice. We don’t offer ongoing SIM management.

Liability

We are not responsible for damage caused by weather, vandalism, misuse, or accidents. Repairs in such cases are at your cost. A 2m x 2m firebreak must be maintained around the system base.

Force Majeure

Installations may be rescheduled due to natural disasters, pandemics, or other safety concerns. We’ll provide the next available date.

Media & Privacy

We may capture installation photos or videos for quality checks or marketing, but will never show identifiable details. You can opt out in writing before installation.

Third-Party Services

We may use subcontractors to complete your project.

Support Guarantee

We provide lifetime support, including:

  • Setup and training at installation.

  • A user guide and online resources.

  • Ongoing email support for non-urgent issues.

  • Phone support for urgent issues.

  • If remote support doesn’t resolve the problem, a site visit may be required. If the issue is not related to GSAP equipment, travel and labour fees may apply.

Warranty

  • Equipment carries a 1–3 year warranty, depending on the component.

  • Within warranty: parts are covered by GSAP.

  • Outside warranty: support is still available, but parts and site visit costs may apply.

  • If an issue is unrelated to GSAP equipment, travel and labour fees will apply.